Refund & Return Policy

Return Request

Please email or contact keithelectronics.in with complete details of the issue along with clear product images and/or an operating video. Our Customer Service Department will review your complaint and, if required, issue a Return Merchandise Authorization (RMA) number.

In certain situations, our team may decide to provide a replacement without requiring the return of the product or process a refund, wherever applicable, at the sole discretion of Keith Electronics Private Limited.

Return Process

After the RMA number is issued, the customer must securely pack the product and courier it to the address below. The RMA number should be clearly mentioned on the package.

Inspection & Refund Timeline (TAT)

• Returned products are inspected within 7 Business Days after receiving the parcel.
• Once the claim is approved, the refund is processed within 5–7 Business Days.
• The refund amount is credited to the original payment method.
• Depending on the payment gateway or bank, the amount may reflect within an additional 3–7 Business Days.

Eligibility for Return & Refund

• Product received in damaged condition.
• Wrong product delivered.
• Manufacturing defect.
• Dead on Arrival (DOA).
• Product not matching the specifications mentioned on the website.
• Issue reported within 48 Hours of delivery.
• Customer provides photos/video and invoice or order details.

Return & Refund Rules

• Products returned without an approved RMA number may not be accepted.
• The returned product must not be physically damaged due to misuse, improper installation, negligence, or unauthorized repair.
• The company reserves the right to inspect the returned product before approving any refund or replacement.
• If no manufacturing defect is found, the refund or replacement request may be rejected.
• Shipping charges are non-refundable unless the return is due to our error.
• Refund or replacement will be processed only after successful verification.

Non-Eligible Cases

• Damage caused after delivery.
• Improper handling or misuse.
• Unauthorized repair or modification.
• Request submitted after the eligible reporting period.
• Missing accessories or original components.
• Normal wear & tear or cosmetic damage.

Final Decision

Keith Electronics Private Limited reserves the right to approve, reject, repair, replace, or refund any claim after technical inspection. The company's decision shall be final and binding in all cases.